Have you mistyped your username or password? Please try again.
Does your computer have ‘Auto Complete’? This stores usernames and passwords so you don’t have to retype them but sometimes it can get them wrong. Please delete any existing usernames or passwords and retype them.
Did you cut and paste your temporary password? Sometimes this adds an extra character. Please retype your temporary password.
Do you have the ‘Caps Lock’ button turned on? Your password is case sensitive. So please switch ‘Caps Lock’ off and retype your username and password.
Your security is our priority. But we also need your help to keep you safe, so please:
Memorise your username and password – and keep them secret.
Don’t store your username on a shared computer.
Never save any of your security details in your browser since this may allow others to access your account.
Don’t reply to emails that ask for confidential information. We only ask for your password when you log in.
Never follow links to sites claiming to be Barclays One.
Be vigilant. When you’re logging in, are there unexpected errors, delays or you can’t log in? If in doubt, please call your usual Barclays contact.
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