Have you mistyped your username or password? Please try again.
Does your computer have ‘Auto Complete’? This stores usernames and passwords so you don’t have to retype them but sometimes it can get them wrong. Please delete any existing usernames or passwords and retype them.
Did you cut and paste your temporary password? Sometimes this adds an extra character. Please retype your temporary password.
Do you have the ‘Caps Lock’ button turned on? Your password is case sensitive. So please switch ‘Caps Lock’ off and retype your username and password.